Terms of service

This page includes the Terms of Use and the Privacy Policy*

The Sialia Agency TERMS OF USE:

1. Acceptance of Terms

By accessing or using any services provided by The Sialia Agency ("we," "us," or "our"), including but not limited to our websites, software, digital products, and communication tools (collectively, the "Services"), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, do not use our Services.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3. Changes to Terms

We reserve the right to modify or update these Terms at any time. We will notify users of material changes by posting a notice on our website and updating the "Last Updated" date. Continued use of the Services after changes means you accept the revised terms.

4. Use of Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are prohibited from:

Violating any local, state, national, or international law.
Attempting to gain unauthorized access to our systems.
Transmitting viruses, malware, or other harmful content.
Scraping, copying, or reselling our content without permission.

5. Intellectual Property

All content, trademarks, logos, and intellectual property displayed through the Services are owned by The Sialia Agency or our licensors and are protected by copyright and trademark laws.

6. Disclaimer of Warranties

We provide the Services "as is" and "as available." We make no guarantees regarding uptime, performance, or reliability. To the fullest extent permitted by California, EU, and other U.S. state privacy laws, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

7. Limitation of Liability

To the fullest extent allowed by California, EU, and other U.S. state laws, The Sialia Agency will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, applicable U.S. state laws, and the laws of the European Union (for EU users), without regard to conflict of law principles.

9. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or the Services provided by The Sialia Agency shall be resolved through binding arbitration conducted by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Los Angeles County, California. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

10. Class Action Waiver

To the fullest extent permitted by law, you and The Sialia Agency agree that all claims will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

11. Jury Trial Waiver

You and The Sialia Agency hereby waive the right to a trial by jury in any legal proceeding related to these Terms or the Services.

12. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions.

13. Entire Agreement & Waiver

These Terms constitute the entire agreement between you and The Sialia Agency regarding the use of the Services. No waiver by either party of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default.

PRIVACY POLICY

1. Introduction

The Sialia Agency respects your privacy and is committed to protecting your personal data in compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR), and other applicable U.S. state laws (including but not limited to those in Colorado, Connecticut, Utah, Virginia, Texas, Florida, and Tennessee).

2. Information We Collect

We collect the following types of information:

Personal Identifiers (e.g., name, email, phone number)
Internet activity (e.g., IP address, browser type, pages visited)
Location data (if you enable it)
Commercial information (e.g., transaction history)
Technical information (e.g., device information, operating system)
Sensitive personal information (e.g., race/ethnicity, health info, precise geolocation) where required by law

3. Legal Bases for Processing (GDPR)

We process your personal data based on the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Protection of vital interests
Legitimate interests, provided those interests are not overridden by your rights

4. How We Use Your Information

We use your data to:

Provide and maintain our Services
Respond to inquiries
Improve our website and offerings
Comply with legal obligations
Market and promote relevant products

5. Sharing Your Information

We may share your information with:

Service providers who assist with operations (bound by confidentiality agreements)
Legal authorities when required by law
In the event of a merger or acquisition

We do not sell your personal information.

6. International Data Transfers

If you are located in the European Union, your data may be transferred outside of the EU, including to the United States. In such cases, we use Standard Contractual Clauses or rely on adequacy decisions to ensure your data remains protected.

7. Your Rights (CCPA/CPRA + GDPR + U.S. State Laws)

You have the right to:

Access and obtain a copy of your personal data
Rectify inaccuracies in your personal data
Erase your personal data (right to be forgotten)
Restrict processing
Object to processing based on legitimate interest
Data portability
Withdraw consent at any time
Opt out of the sale or sharing of personal data
Opt out of targeted advertising and profiling
Correct inaccurate or outdated information
Limit use and disclosure of sensitive personal data
Appeal a denied privacy rights request
Lodge a complaint with a supervisory authority (EU residents)

To exercise these rights, email [your contact email here] or use our online request form. If your request is denied, you have the right to appeal by contacting [insert appeals email/contact method].

8. Cookies and Tracking Technologies

We use cookies to:

Track website analytics
Personalize user experience
Manage authentication sessions
Facilitate interest-based advertising (only with user consent)

By using our website, you consent to our use of cookies. EU users will see a consent banner allowing opt-in.

9. Data Security

We implement technical, administrative, and physical safeguards to protect your personal information. However, no system can guarantee 100% security.

10. Retention

We retain personal information for as long as necessary to provide Services and fulfill legal obligations.

11. Data Controller and DPO

The Sialia Agency acts as the Data Controller for your personal data. If required, our Data Protection Officer (DPO) can be contacted at [Insert DPO email].

12. Children’s Privacy (COPPA)

Our Services are not directed to individuals under the age of 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data from children under 13. If we become aware of such data, it will be promptly deleted.

13. Contact Us

For questions or concerns, please contact
The Sialia Agency
Email: [email protected]

This document is compliant with California state law, the GDPR, and relevant U.S. state privacy laws as of May 2025 and should be reviewed periodically to ensure continued compliance as laws evolve.

If you have questions or concerns about the privacy aspects of our Services or would like to make a complaint, please contact byclicking here.